What
types of permits can I apply for online through the portal?
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Answer |
Deck, Pool Enclosure, Residential Accessory Structures like sheds or detached garages and Residential Water &/or Sewer repair/installation.
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Can I submit documents through this application portal |
Answer |
Yes, you can submit documents such as drawings and approvals with your application.
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Can I come in to the City Hall to make a payment? |
Answer |
Fees associated with your permit applications are available to make payment online. Should you wish to come in, proceed to the Service Barrie counter at City Hall, 70 Collier Street.
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Can I make an overpayment for permit fees? |
Answer |
Overpayments are not allowed online on your permit application. You can only make payment for invoiced fees on your application.
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What happens if my payment doesn't go through? |
Answer |
Your application may not be processed further until payment is received.
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Can I get an estimate of the fees for my Permit? |
Answer |
Please refer to the Fees By-Law for applicable fees.
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What can
I do on this web portal?
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Answer |
You can search for permits, schedule inspections on your property, make payments up to $5,000 for your permits, attach plans or documents to your application and review the status of your application at your convenience 24x7.
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What are the requirements to apply for a permit?
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Answer |
You require details of your permit including plans and drawings of the work intended. Please refer to our Building By-Law document available here.
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Can I make payment through this portal? |
Answer |
Yes you can make payments up to $5,000 online
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Can I come in to the City Hall to make a payment? |
Answer |
Fees associated with your permit applications are available to make payment online.
Should you wish to come in, proceed to the Service Barrie counter at City Hall, 70 Collier Street.
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Can I make an overpayment for permit fees? |
Answer |
Overpayments are not allowed online on your permit application. You can only make payment for invoiced fees on your application.
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Can I make payment for multiple permits at the same time? |
Answer |
You can only make payment for one permit at a time online.
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How much are the development charges related to my application? |
Answer |
Development charges are charged in accordance with the City's development charge by-law. Please contact the city's development charge administrator at 705-726-4242 for further information.
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What do I do and who do I call if I have problems with the payment process? |
Answer |
If payment was successful, there should be confirmation in your application record on the APLI portal. You can also contact Service Barrie with your application number for assistance at 705-726-4242 Monday to Friday (excluding holidays) between 8:30am - 4:30pm.
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How can I track my application process? |
Answer |
You now have the ability to log into the portal to see the processing status as your application makes its way through the review process. (Note that online status updates are only available for applications submitted through the portal at this time.)
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Can I schedule my inspection through the web portal |
Answer |
Yes, inspections will be able to be booked through the portal after permit issuance
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Can a re-inspection be booked through the web portal? |
Answer |
Yes, re-inspections can be booked through the portal provided re-inspection fees are paid, if applicable.
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What happens if I am not available during the time of the inspection? |
Answer |
Provided the inspector has access to your property, you do not need to be home for projects that are outside of the dwelling unit. An inspection report will be emailed to you. If the inspection requires the inspector to enter into the dwelling unit, somebody over the age of 18 should be present to allow the inspector to enter the dwelling unit to conduct the inspection.
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What happens if I make a mistake with my application? |
Answer |
Provided the application hasn't been submitted, you can make changes at any time through the process with the exception of documents. If the application has been submitted, please email building@barrie.ca with your application number and identify the mistakes you have made.
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How will I know when there is a change in application status or if more information is requested by the Building department? |
Answer |
Changes to your application status or requests for further information will be sent via email to the applicant. You can also check the status of your application through the online portal.
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I have forgotten my password. How do I reset it? |
Answer |
You can use the "forgot password" feature on the login page to request a new, temporary password. Please be sure to check your junk mail folder for any email from eservices@barrie.ca with password reset information.
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I have forgotten my username. How can I log into the portal? |
Answer |
You can use either your username or email address to log into the online portal.
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What do I do and Who do I call if I have problems with the payment process?
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Answer |
Confirm from your application on the portal if the payment was received on the file. You can also contact Service Barrie at 705-726-4242 any day between Monday - Friday, 8:30am - 4:30pm with your application number for assistance
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I want to cancel my application how do I go about this?
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Answer |
Please send an email requesting the cancellation of your application to building@barrie.ca.
A refund will be processed in accordance with the City of Barrie Building By-laws.
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Will l be asked to pay additional fees or are these my final fees for my permit application?
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Answer |
Your application will be reviewed by the City's Building department staff. You will be notified accordingly should further fees be required.
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How do I change my contact information?
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Answer |
You can access the "c" menu and make edits to your information when you log into your profile in the online portal.
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Will my information be shared with anyone?
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Answer |
Limited information in your application will be available to the public. However, no ownership or other personal information will be available to the public. Only information classified under the Freedom of Information (FOI) Act will be accessible to the public.
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I want to change my username because my email address is no longer available?
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Answer |
You can change your email address but you cannot change your username. Log into your profile on the online portal and access the "Account Management" menu to review details of your account and make the necessary modifications.
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